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Users receiving green or black stream

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Shared by Flora • March 26, 2024

Users are reporting that they are receiving a green or black stream when viewing 10-bit 4:2:2 sessions. We have identified that this issue is related to changes in the latest version of Chrome (versions 123.0.6312 and above). At this time, the issue seems isolated to Mac computers using M series hardware.

We are working with Google to rectify this issue. In the meantime, if you are experiencing this issue, please turn off Hardware Acceleration in your Google Chrome settings.

  • Go to the Chrome menu in the macOS menu bar
  • Go to Settings
  • Find System in left-hand menu
  • Disable the toggle for "Use graphics acceleration when available"
  • Click Relaunch to save the setting and reload Chrome