Manage Payment Details

This article explains how to manage your payment details, billing frequency, and subscription. It is designed to help customers quickly resolve payment-related issues.

What can I manage from my account?

From your dashboard, you can:

• Update your payment method (credit card or PayPal)
• Change billing frequency (monthly or yearly)
• View upcoming billing dates
• Cancel your membership
• Start a new membership

How to update your payment details

Follow these steps to update your credit card or payment method:

1. Log in to your account
2. Click your Profile icon (top right of the dashboard)
3. Go to Account Management
4. Click Manage Payment Details
5. Update your credit card or payment information
6. Save your changes

Your updated payment method will be used for future billing automatically.

My credit card is expiring soon. What should I do?

If your credit card is about to expire, we recommend updating your payment details before your next billing date to avoid payment failure or service interruption.

Steps to update your card:

• Go to Profile → Account Management → Manage Payment Details
• Enter your new card information
• Save your changes

Once updated, your subscription will continue as usual.

What happens if my payment fails?

If a recurring payment fails:

• Your access will remain active temporarily
• Our system will automatically retry the payment after a few days
• If the retry fails, your subscription may be cancelled automatically

To prevent this, please make sure your payment details are valid and up to date.

How do I change my billing frequency?

You can switch between monthly and yearly billing from your account:

1. Go to Profile → Account Management → Manage Payment Details
2. Select your preferred billing frequency
3. Confirm your selection

Changes will apply to your next billing cycle.

How do I cancel my membership?

To cancel your membership:

1. Go to Profile → Account Management → Manage Payment Details
2. Select Cancel Membership
3. Follow the on-screen instructions

You will continue to have access until the end of your current billing period.