Fin AI Customer Support on Website

What is Fin AI Customer Support?

Fin is our AI-powered support assistant designed to help you get answers quickly, anytime you need them.

While we have real support team members available during business hours, Fin helps provide near 24/7 support for users across different time zones, including Europe, Australia, New Zealand, Canada, and the USA.

If Fin can’t fully help, you’ll always have the option to connect with a real person.

Where can I find Fin?

You can access Fin in two ways:

On the website (logged out)

• Visit our website
• Click the Fin chat icon at the bottom right corner

You can ask general questions, view news updates, or browse frequently asked questions.

On your dashboard (logged in)

• Log in to your account
• Open Fin from the dashboard

When logged in, Fin recognises you and can provide more personalised and powerful support.

What can Fin help me with?

When you are logged in, Fin is fully integrated with the platform and can help you with:

• General support questions
• Getting started tips and guidance
• Setting up or managing payments (e.g. direct debit)
• Cancelling or managing your membership
• Portfolio and CPD guidance
• HCPC audit support
• NMC revalidation support
• Finding features in your dashboard

Fin is constantly learning and improving to better support your needs.

News, Help, and Updates

Inside Fin, you’ll also find:

• News: Updates on new features and system changes
• Help: Frequently asked questions and guidance articles

All new features and updates are always published in the News section.

How does Fin support learning and CPD?

Fin can provide practical tips and guidance, such as:

• How to start building your portfolio
• Organising CPD evidence
• Best practices for managing your documents

You can ask open questions like:

“Give me 5 tips to start building my portfolio”

When will I be connected to a human?

If Fin can’t resolve your issue, you’ll be given the option to:

• Create a support request
• Chat with a real support team member

Our human support team is available during business hours.

Why use Fin?

Fin helps you:

• Get answers faster
• Access support outside UK business hours
• Learn how to use the platform more effectively
• Combine AI support with real human help when needed