Default values in the form builder

You can now set default values in input fields when building forms. This makes it easier to pre-fill common answers and reduce friction in your customer interactions.

Great use cases

• Auto-fill the new-hire form from the signed offer — HR reviews and confirms instead of retyping every field from the contract.
• Pre-fill promotion requests with the employee's current role and salary — managers only edit what's actually changing, so the diff is obvious to HR.
• Carry last quarter's review goals into this quarter's form — managers refine instead of starting from a blank page.

Important to know!

• You can field map values received from other actions in the journey. 🧠
• You can only use this in the form builder in the "Send form" action - not external form triggers.

• Input fields in forms can have a mapped default value
• Pre-fill common responses to streamline your customer conversations
• Works with dynamic data mapping for flexible default value setup

Let us know if you have questions or feedback on this feature.