Service affected: ClearView Flex

Sohonet is committed to maintaining the reliability and performance of ClearView Flex. As part of our ongoing maintenance programme, we will be performing essential updates that will result in a temporary service interruption.

• Your ClearView Flex service will experience a 45-minute disruption during one of the scheduled maintenance windows.
• The specific downtime period will depend on the region where your service is based.
• Outside of this disruption, the service will remain at risk for the duration of the maintenance windows but is not expected to be impacted.

UK/EMEA

North America

Australia/NZ

If you have any concerns or require further information, please contact support@sohonet.com.

Service affected: FileRunner

Sohonet is committed to maintaining the reliability and performance of FileRunner. As part of our ongoing maintenance programme, we will be performing essential updates that will result in a temporary service interruption.

• Your FileRunner service will experience a 10-minute disruption during one of the scheduled maintenance windows.
• The specific downtime period will depend on the region where your service is based.
• Outside of this brief disruption, the service will remain at risk for the duration of the maintenance windows but is not expected to be impacted.

UK/EMEA

North America

Australia/NZ

Feature Updates

• Basic Download added to the Download menu at the package level
• Download location persistence for user accounts. Your download location will now be saved for future use. To change it, simply select "Select Download Folder" from the Download button's menu on your package.
• User-friendly message for opening packages set for future dates. You'll now see a clear message if you try to open a package that's scheduled for a future date.

If you have any concerns or require further information, please contact support@sohonet.com.

Go to fr.sohonet.com to access the new login page. Use your email address instead of a username; your password remains unchanged. If you forget your password, click 'Forgot Password' to receive a reset link via email.

After logging in, you'll see packages sent in the previous version of FileRunner are still available. For more details on all the changes in this new version, visit the Sohonet Help Center.

If you have any questions or issues with this version of FileRunner, contact your Customer Success Manager or our 24/7 support team at support@sohonet.com.

Users have reported that viewers were receiving a green or black stream when running 10-bit 4:2:2 sessions. This issue was introduced by a previous Chrome build. We have worked with Google to resolve the issue in the latest update. In order to resolve this issue please ensure all viewers update their Chrome browser to the latest version.

Please note, we were previously advising users to turn off hardware acceleration as a temporary workaround for this issue. If you turned this off in your Chrome settings, you can now turn this back on.

Users are reporting that they are receiving a green or black stream when viewing 10-bit 4:2:2 sessions. We have identified that this issue is related to changes in the latest version of Chrome (versions 123.0.6312 and above). At this time, the issue seems isolated to Mac computers using M series hardware.
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We are working with Google to rectify this issue. In the meantime, if you are experiencing this issue, please turn off Hardware Acceleration in your Google Chrome settings.

• Go to the Chrome menu in the macOS menu bar
• Go to Settings
• Find System in left-hand menu
• Disable the toggle for "Use graphics acceleration when available"
• Click Relaunch to save the setting and reload Chrome

Service affected: ClearView Flex

To enhance the quality of your service, we are performing essential maintenance on our core network infrastructure from the 6th - 8th Feb.
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The maintenance will occur during specific downtime windows, which are determined by the location of your service—specifically, the region where your Flexbox and Flex media servers are hosted.
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While we strive to minimize interruptions, please note that you will experience a 10-minute service outage during your maintenance window in your region.
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If you have any concerns or need further information, feel free to reach out to our support team.
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​UK/EMEA

North America

Australia/NZ

Note: Times are provided in UTC (Coordinated Universal Time). You may want to use a time converter to convert these to your local time zone.

Thank you for your cooperation,
​
The Sohonet Team

Hi there,

We're thrilled to announce support for both 8-bit 4:4:4 and 10-bit 4:2:2 colour spaces on iOS and Google Chrome browsers to further enhance the colour and picture quality of your sessions. Experience unparalleled depth and accuracy in colour representation, empowering you to perfect green screen scenes, elevate colour grading, and seamlessly integrate complex visual effects.

• Richer Color Palette
• Enhanced Edge Detection
• Superior Color Grading & VFX Reviews

If you have any questions for our team please reach out.