50skills Product News

You can now configure your journeys to automatically create and start travellers with data from third-party systems, without any manual work!

You can use these features to connect to your third-party systems and configure them so, under some circumstance, Journeys will fetch relevant data from the third-party system, create a traveller and start their journey workflow.

A few examples:

• Whenever a candidate is moved to the “Hired” stage in your Applicant Tracking System, a webhook can trigger their onboarding journey.

• When an employee is marked as “Not Active” in your HR system, a webhook can kick off your Offboarding Workflow.
• Schedule checks to your HRIS for employees flagged with a visa-required field and start pre-boarding tasks.

If you want to learn more please visit the help articles for each feature:

Why is this feature useful?

• Automatic workflows: With these features, users are added automatically from third-party systems without having any manual work
• Connects to most third-party systems: Most up to date systems have webhooks but if they don't you can use the scheduled polling!

The new Restart from Action feature brings enhanced flexibility and control to your journey workflows, enabling you to easily backtrack and restart processes directly from any previously completed action.

Why is this feature great?

• Flexible Workflow Management: Instantly reset your workflows to any previously completed action, providing greater adaptability when handling changing circumstances or correcting mistakes without recreating entire journeys.
• Time-Saving: Avoid redundant work by quickly adjusting your workflows when changes or corrections are needed, drastically reducing the time spent troubleshooting and adjusting complex processes.
• Enhanced Control: Maintain greater oversight and management of journey workflows, enabling smoother operations and improved accuracy in your tasks.

Why did we build this?

We developed the Restart from Action feature to address common workflow challenges faced by users. Recognizing the need for efficient troubleshooting and adaptability within journey workflows, our goal was to provide an solution that simplifies adjustments.

The Delete Branch improvement allows you to quickly remove all actions within a branch directly from the branch label.

Why is this feature useful?

• Efficient Editing: Quickly delete multiple actions within a branch in one step, rather than individually removing each action.
• Simpler Workflow Management: Easily tidy up journeys by clearing unnecessary actions, keeping your workflows clear and manageable.

Why did we build this?

We added this feature to make it easier for users to manage workflows. By simplifying the removal of multiple actions, users can spend less time maintaining journeys and more time focused on achieving their workflow objectives.

The new Image Cropping feature adds greater flexibility to your form-building experience, allowing you to crop and customize images directly within the form builder.

Why is this feature great?

• In-Form Image Editing: Quickly crop and resize images directly within the form builder, streamlining your workflow and eliminating the need for external image editing tools.
• Enhanced Visual Customization: Precisely control how images appear in your forms, ensuring optimal visual presentation and improved user engagement.

• Consistent Form Design: Achieve uniformity in your forms by easily aligning images to fit your desired aesthetic, maintaining consistency across your communications.

Why did we build this?

We introduced the Image Cropping feature in response to user requests for improved visual customization within forms. Recognizing the importance of engaging, clear, and professional form designs, our goal was to simplify image handling by enabling direct editing within the form builder.

Introducing Global Search: Navigate Your Entire System Instantly

Global Search brings ease and efficiency to navigating your entire Journeys environment, enabling rapid access to what you need from anywhere in the system.

Activate Global Search effortlessly using keyboard shortcuts (Ctrl + K on Windows, Cmd + K on Mac),

Why is this feature great?

• Comprehensive Coverage: Instantly search across travellers, journeys, lists, documents, integrations, and core system areas including users, security settings, and more to ensure nothing is ever out of reach.
• Real-Time Results: Quickly locate crucial information or resources with immediate, dynamically-updated search results, enabling seamless navigation and reducing time spent searching.
• Increased Productivity: Streamline your workflow with swift, centralized searches, allowing you to spend more time on critical tasks and less time navigating between sections.

Leverage Global Search in countless scenarios, including:

• Quickly finding traveller profiles or journey details without manual navigation.
• Efficiently accessing critical documents, integration settings, and user permissions.
• Instantly retrieving list items, enhancing your efficiency in form creation and data handling.

Why did we build this?

We created Global Search to simplify and accelerate the user experience within 50skills Journeys. Recognizing the challenge of managing diverse information spread throughout various system areas, our goal was to deliver a powerful yet intuitive search solution. This ensures you can effortlessly locate resources and information,

AI Agents bring a new level of flexibility and intelligence to your workflow automation, enabling you to effortlessly integrate AI-powered assistance exactly where you need it most.

This feature is quite sizable so we highly recommend looking at our in depth help article for this feature.

Why is this feature great?

• Easily create reusable agent templates, specifying the AI model, knowledge base (via uploaded files), and structured output defaults, providing complete control over how your agents operate.
• Once created, your custom agents seamlessly appear in the action menu when building journey workflows, ensuring easy access and swift deployment.
• Deploy your agents exactly where and when you need them, placing AI-driven capabilities directly into the flow of your work.
• Enjoy complete flexibility: you can customize individual agent actions without altering the original agent template, allowing precise adaptations to suit specific workflow requirements.
• Leverage AI Agents across numerous workflow creation scenarios, including:

Why did we build this?

• We developed AI Agents to address complex workflow scenarios, enabling AI to manage challenging, time-consuming tasks such as sifting through job applications, answering routine company questions, supporting customer service teams, and more.

• Our goal is to simplify complexity, enhance productivity, and empower you to focus on strategic decisions and creative solutions.

Our next AI feature is here!

We're excited to introduce the Journey Helper, a powerful AI-driven assistant designed to simplify and accelerate your workflow creation.

Example: Create text from action description

You can also give the helper your own prompts if no description is available or you want to be more specific 🔎

Why is it great?

• The Journey Helper streamlines your workflow building process by automatically generating text for your Send Email, Send SMS, Send Form, and AI Agent actions, reducing your workload and boosting productivity.
• It intelligently understands context, generating precise and personalized messages by seamlessly mapping relevant information from other actions and journey-specific fields.
• Instantly use the action descriptions to create ready-made, actionable messages, eliminating the tedious process of drafting from scratch.
• You can interact directly with the Journey Helper, iterating and refining suggested texts to achieve the perfect communication every time.
• Built upon the advanced GPT-4o AI technology, Journey Helper delivers state-of-the-art generative capabilities, ensuring consistently high-quality results.

Why did we build this?

We developed the Journey Helper to empower you to rapidly and effortlessly build workflows, removing the friction associated with content creation. Spend less time crafting text and more time focusing on impactful tasks.

We continue to help with our data overview and clarity. This time we are addressing the company user.
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Now you can click on any user to view all relevant information, such as:

• Personal details
• Role
• Workspace access

Why did we implement this improvement?

• It was unclear what user had access to what workspace and journeys
• Regularly request by existing users

Sometimes you are not sure what Journeys contain an external form or a form that is used on your portal.

When viewing your Journeys list, it should be now very clear which of them contain a published external form and which are connected to your company portal.

Why did we implement this improvement?

• We wanted to give our users a better overview of what journeys contained external forms as they were quite hidden

Another great improvement - this time to the table overview of Travellers!

We had many complaints regarding how hard it was to view field content that was long and in reality sometimes it was impossible from the table view.

Now you can simply click on the field in the table and it will open a modal where you can view and edit the information.
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Additional notes

• Currently you can only view and edit fields of the type Text-short and Text-long
• You can not edit inline text that is from actions in the journey workflow

Why did we implement this improvement?

• View large information bits with ease
• One of the most requested improvements we have had 🌟
• Easier to edit Traveller information - skip the whole "edit" process